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Terms and conditions
Address and contact information
Web orders are shipped from 2080 Mercantile drive, Leland, North Carolina 28451 USA
Phone: 910 371 0101 - Monday to Friday 8:30 AM - 6:00 PM EST
Fax: +1 (910) 371 0187
All orders must be paid in U.S. currency, using VISA, Mastercard or Discover.
Payment by personal checks are accepted from organizations only
and should be made out to "Sansha USA Inc". We reserve the right
to cancel any order if we don't receive the check within a month
since the order has been placed.
Every effort is made to ship orders complete. In the event we are temporarily
out-of-stock of an item we will ship items in stock at time ordered and cancel or substitute
out-of-stock items when they become available.
For orders under $25, there is a $3 handling fee. There is no handling fee for orders over $25.
In stock items are available for immediate delivery.
However we reserve the right to discontinue any color, size or item at anytime, before any update. Please note that prices & availability of products online are not the same as our Showroom on 8th Ave @ 53rd St in New York City.
Exchange and Return
You have 30 days from the date of order to return items.
Please follow the steps below:
- Fill out the return form and include it with your parcel, you can print it here , or you will find it with your parcel received)
- Products need to be returned in their original packaging with stickers and accessories (if there are any) and in perfect sales conditions.
We will not accept washed, worn or damaged after opening products.
Please return items to: SANSHA USA - 2080 Mercantile Drive - Leland, NC 28451
- Return fees are the responsibility of the customer.
If all above conditions are met, you will be refunded the total amount (taxes included) excluding delivery fees. You will be refunded within a maximum of 10 days from the date we receive the items.
Sansha USA cares a lot about the product quality. In case you find defective products, please let us know and we will send you a new product or we will refund you.
Thanks for following the return process as above exactly as explained and please mention the reason for your request.
In case the product has important damages, you can re-order a new item (while stocks last) and you will receive a replacement for the damaged product. In this case, delivery fees are the responsibility of Sansha.
Deliveries are from Monday to Friday only. We ship only in the USA.
We do not ship to P.O. Boxes or APO-FPO Boxes.
Orders placed before 2pm will be processed and shipped on the same business day. Orders placed after 2pm will go out the next business day.
Definition of “Business Day”- This term only applies to Monday through Friday and does not apply to holidays.
New York Dance Store is not responsible for any damage that occurs during shipping.
Incomplete shipping information will result in delivery delays and additional shipping charges.
Free delivery is not included with any promo code.
Delivery charges :
- $4.99 + Handling fees of $3 including tax for orders under $25
- $4.99 for any order over $25
For more shipping options (Fedex 3rd day, Fedex Air 2nd day, Fedex overnight), please contact us.: firstname.lastname@example.org
IMPORTANT: Free delivery doesn't include items from FINAL CHANCE and HOT DEAL sections.
We will exchange, or refund, any item
that is considered defective by our Customer Service Department.
Final chance and hot deal categories
Maximum of 10 items per MODEL can be ordered.